They assist with the cash flow but are at up to find out if your invoice has been received, TERRIBLE. When I receive an email from a customer and they're requesting paperwork, I forward that email to FRFG and I obtain an email back with"I sent , but I will send it again" They also don't chase bills until they have been 40 days . I've had to inform them if a customers procedure for invoices changes because they do not have the manpower (their words not mine) to verify each clients process of receiving invoices. They also said they don't have the manpower to follow up about the receipt of bills they send. They talk down to you as if you were a child If you call them to clarify a problem between a customer. Their explanation is ALWAYS. "no other factor Provider chases invoices or keeps up with each Businesses invoice processing" They also don't send you a NOA (Notice Of Assignment) to send to your customers ahead of you hauling a load and factoring it. It might end a great deal of confusion. Not every individual in a clients office is currently going to know what to do with an NOA so if you send it to the accounting department right prior to factoring a load in order that they are ready, it would save a great deal of issues down the road.
Flat rate funding has a good fuel card application. Today I called and dealt with director CLAUDIA GREGORY and she's the best. CLAUDIA GREGORY is prompt and very very helpful in almost any issue I had. She is Professional. She's extremely pleasant. CLAUDIA GREGORY is a strength to flat rate funding. Six celebrities such as CLAUDIA GREGORY. Six stars to flat rate funding because everyone is fine there also
They Don't clarify the process upfront nicely because we didn't use it the way that they felt?! and the fuel account was closed Again no directions accessible. Our issue was that we were in violation of a policy and rather than talking prior to shutting off the cards they shut them off! The set up procedure and instructions along with do so and Dont's are seriously lacking! An apology would be fine.
We are pleased to be a part of Flat Rate Funding Group. This business offers excellent customer satisfaction in managing our fuel cards. They're there to walk if we encounter difficulties on the road with a driver experiencing difficulties using his/her fuel card. Excellent Service! Fantastic Staff!
Flat rate Funding have an excellent employee name Zoey my experience working with Zoey listen and willing to do everything and anything to fix any situation that's wrong she listen to my little corny joke. I because she elevates any situation that I needed to get done my friend Zoey Call her E
We're a newer trucking firm and we have had so much luck with having Claudia as our efs rep. She's assisted us in every manner possible. I have called her at 6 am and 6 pm and she's always assisted us. She is truly a boon to our company and an asset to your own business! Thank you Claudia
We as a company are satisfied with flatratefunding.com.We also have fuel cards through their company and factor loads. Frank and his staff are always helpful and amazing to use. They have truly made life easier for individuals with factoring needs and our fuel!
Claudia is helpful, indeed wonderful and nicest lady. Called her on Saturday (on her holiday ) and get help. Destini is very nice also. Love to do business with you. David Nguyen out of D&T TRUCKING.
Claudia is a complete gem quite good. She presents herself. Anytime I want something she's cheerful and ready to assist. I will rely upon her to give me accurate information in relation to my account.
Thank Destini and you Claudia.You guys are always open to help, it doesn't matter what is the time. Since you're doing great job I highly recommend to others. Thank you.
Destini has ever been a great help. She has exceeded customer satisfaction during my relationship with Flat Rate Funding. A+ highly recommend this to family and friends
Claudia is AWESOME to use. She is there night and day to take of what we desire. If this had 10 stars Claudia would get all 10 celebrities. Thank you Claudia
My account manager or A representative is always available during working hours to help. I wish there was an after hour call center. But support
Personnel always respectful and helpful with anything I want. Fuel card customer service I've dealt with in my almost three decades of trucking.
I love working with them people that are Simple to deal with; I usually call in or email and in Moments I get a Reply and a solution
Staff is helpful, friendly and easy to talk with and understand monthly rebate is always a surprise and when you need assistance
Fast response time, customer support. Truly enjoy the connection I have with Flat Rate Funding for my factoring as well as fuel cards!
Claudia Gregory, is amazing when I have problem it is consistently solved by her or she is on stage with answering my telephone calls.
Shady dealing. Undisclosed scamming tactics. Very unprofessional and manipulative. Don't do business with you . Good luck.
Can not view reductions. Only discount would be the 3 big fuel stops. Do not have admin status of my own account.
Very happy with everything and Must Provide a shout out to his Group for the awesome service and chris
Destini she is great and fast and she know whats she's doing with great experience. Thank you Destini
Excellent customer service thy are willing to work with their clients and Clients to achieve
Thank you Claudia and Destini for your aid, been excellent working. Always nice and professional.
Fair rates using a fair payments. They don't try to put you. I would use them again.
Finest company to become fuel cards. Extremely service that is expert that is good.
Professional and timely answers. Very happy with their service and support.
Service I do not like not getting the immediate savings on gasoline though.
Fantastic support. Fantastic ability and communications with the customer
I Am very happy for my company thank you with all you Are doing
Excellent company is quite helpful. Thank you a lot for your service.
We have no complaints with Flat Rate! Their service is top notch!
Factoring firm, communicates well and has worked together with me.
It would be nice if our firm name was printed on our cards.
Thank you Zoey for customer service that is great
I'd to recommend this company. Very friendly guys.
They're very efficient. Great customer services.
Great customer service and always has an answer.
Has discovered Flat rate Funding much flexible.
Wood and calida they very and Useful
Factoring Business to be in Company.
Excellent, they helped a lot to us
Easy to work with. Quick and good rates.
They're great factoring group OVER ALL. !
Verry Great service communication
Great card to have and save money
Service that is good thank you
Fantastic group to work with
Supper fast and excellent service.
Fantastic customer service
Flat Rate Funding Group is an invoice factoring company specializing in the freight industry. Our focus is on world-class customer service while offering fair and competitive rates. Our diesel fuel discount program is unparalleled with a weekly line of credit and unmatched discounts.
Contact:38979 Cherry Hill Rd. Suite A